Terms & Conditions

These terms apply to every purchase on arhamsilver.com (the “website”). The website is operated by Arham Jewellers, a Sole proprietorship of Deepak Modi, at 386, 1st C Road, Sardarpura, Jodhpur, Rajasthan 342001, India (“we”, “us”). By placing an order you confirm that you have read and accept these terms and the policies linked below. Please also read our Cancellation & Refund Policy, Shipping & Delivery Policy, Payment Policy and Privacy Policy.

1. Who may buy

You must be at least 18 years old and able to enter into a binding contract under Indian law. We sell to customers in India only and deliver to addresses in India.

2. Products, purity and hallmarks

• Each product page states the silver grade of that piece, either 999 fine silver (99.9% pure) or 925 sterling silver (92.5% pure), together with its weight in grams. Weights are stated to ±0.1 g.
• BIS hallmarking of silver is voluntary in India. Pieces described as hallmarked carry the BIS Standard Mark, the purity grade and a six-character HUID (Hallmark Unique ID), which you can verify in the BIS CARE app. Your invoice shows the weight, purity and, where applicable, the HUID.
• Many pieces are hand-finished, so small variations between pieces of the same design are natural. Photographs show the actual design, but colours can look slightly different on different screens.
• Pooja and gifting articles are described by material, weight, size and use only. We make no claim that any article brings health, wealth or protection.

3. Prices

• All prices are in Indian Rupees (INR) and include GST (3% on silver jewellery and articles). Any shipping charge is shown separately before you pay; the total at checkout is the total you pay.
• Silver prices move with the market, and the price shown when you place your order is the price you pay.
• If a price is shown in clear error, we will tell you before dispatch. You may then accept the correct price or cancel for a full refund.

4. Orders

• Your order is confirmed when we receive your payment and send an order confirmation by e-mail.
• We may decline or cancel an order, for example when a piece is out of stock, a price was shown in error or a PIN code cannot be served. In that case you receive a full refund within 10 days.
• Please give accurate contact and delivery details. We cannot be responsible for delays caused by an incorrect address or phone number.

5. Payment

Payments are processed by our payment partners, Razorpay and PhonePe, on their secure pages. We never see or store your card or bank details. Payment methods, failed payments and chargebacks are covered in our Payment Policy.

6. Delivery

We ship insured within India. Dispatch times, charges and delivery estimates are set out in our Shipping & Delivery Policy. Please refuse any parcel that has been opened or tampered with, and inform us at once.

7. Cancellation, returns and refunds

You may cancel free of charge before dispatch. We do not accept returns or refunds for change of mind. A damaged, defective or wrong item must be reported within 48 hours of delivery; approved refunds are made to the original payment method within 10 days of approval. The full terms are in our Cancellation & Refund Policy, and they do not limit your rights under the Consumer Protection Act, 2019.

8. Accounts

You are responsible for keeping your account password confidential and for activity under your account. Tell us at once if you suspect misuse.

9. Intellectual property

The designs, photographs, text, logos and the name Arham Silver on this website belong to Arham Jewellers. They may not be copied or used commercially without our written permission.

10. Our responsibility

We are responsible for supplying the pieces you order as described and for the remedies in our policies. We are not responsible for losses that we could not reasonably foresee, or for delays caused by events beyond our control (such as natural events, strikes or courier network disruption). Nothing in these terms limits any liability that cannot be limited under Indian law.

11. Complaints

If something goes wrong, write to our Grievance Officer, Deepak Modi (Proprietor, Arham Jewellers), at care@arhamsilver.com or call +91 99500 49999. We acknowledge every complaint within 48 hours and resolve it within one month. Details are on our Grievance Redressal page.

12. Governing law

These terms are governed by the laws of India. Subject to your right under the Consumer Protection Act, 2019 to approach a Consumer Commission where you live or work, the courts at Jodhpur, Rajasthan have jurisdiction over any dispute.

13. Changes

We may update these terms from time to time; the date at the top of this page shows the latest version. The terms in force when you place an order apply to that order.

Contact

Arham Jewellers, 386, 1st C Road, Sardarpura, Jodhpur, Rajasthan 342001, India · care@arhamsilver.com · +91 99500 49999