Grievance Redressal

We want every order to be right. If it is not, tell us; a member of the family reads every message.

Grievance Officer

• Name: Deepak Modi
• Designation: Proprietor, Arham Jewellers
• Address: 386, 1st C Road, Sardarpura, Jodhpur, Rajasthan 342001, India
• E-mail: care@arhamsilver.com
• Phone / WhatsApp: +91 99500 49999 (Monday to Saturday, 11 am – 7 pm IST)

How we handle a complaint

• Write with your order number and what went wrong; attach photographs if it concerns a piece.
• We acknowledge within 48 hours and give you a reference number.
• We resolve it within one month of receiving it, and usually much sooner. We tell you what we decided and why.
• Damage, defect and wrong-item claims follow the faster timelines in our Cancellation & Refund Policy.

Your personal data

Questions or requests about your personal data go to the same officer and address. See our Privacy Policy for your rights.

If you are not satisfied

You may contact the National Consumer Helpline (dial 1915, or visit consumerhelpline.gov.in), or approach a Consumer Commission under the Consumer Protection Act, 2019.

About us

Arham Silver (arhamsilver.com) is the online house of Arham Jewellers, a Sole proprietorship of Deepak Modi, 386, 1st C Road, Sardarpura, Jodhpur, Rajasthan 342001, India.