FAQ

Purity & hallmarking

What does “Fine Silver” mean?

Under BIS IS 2112, fine silver is 99.9% pure (grade 999) and sterling is 92.5% (grade 925). Every product page states the exact grade of that piece, its weight in grams and, where applicable, its HUID (Hallmark Unique ID).

Will my piece tarnish?

Silver reacts with air and sweat over time. Wipe with the soft cloth in your box and store in the pouch; a light polish restores the shine. Oxidised pieces are meant to keep their dark finish.

Orders & delivery

How long does delivery take?

Orders dispatch from Jodhpur within 2 working days by insured courier (Shiprocket). Metro cities usually receive in 2–4 days, the rest of India in 4–7 days. You receive tracking by SMS/WhatsApp and email.

Do you ship outside India?

Not yet. We currently serve addresses in India only.

Payments

Which payment methods are accepted?

UPI, credit/debit cards, net banking and wallets through Razorpay and PhonePe. All payments are processed on the gateway’s secure page; we never see your card details. We accept prepaid orders only; cash on delivery is not offered.

Cancellation, returns & refunds

Can I return a piece if I change my mind?

No. Silver is sold by weight and purity, and every piece is recorded and hand-finished before it leaves us, so we do not accept returns, exchanges or refunds for change of mind, size or preference once an order is dispatched. Please check the size guide, or ask us on WhatsApp before you order. We are glad to help.

What if my piece arrives damaged, defective or wrong?

Tell us within 48 hours of delivery with your order number and three photographs (the parcel with its label, the whole piece, and a close-up). An unboxing video helps. If we confirm the problem, we collect the piece at our cost and refund you in full within 10 days, to your original payment method. See the Cancellation & Refund Policy.

Can I cancel my order?

Yes, free of charge, at any time before it is dispatched. You receive a full refund within 10 days.

Can I exchange a piece at the showroom?

Yes. Separately from online orders, any Arham silver piece can be brought to our showroom at 386, 1st C Road, Sardarpura, Jodhpur and exchanged against its silver value at the day’s rate, after weighing and testing in front of you, under the showroom’s terms.