Policies

Shipping & Delivery Policy

Last updated 9 October 2026

At a glance

  • India only. We deliver to serviceable PIN codes across India.
  • Dispatched within 2 working days of payment, from Jodhpur.
  • Insured, tamper-evident shipping, free on orders of ₹999 and above. Below that, a flat ₹99, shown before you pay.

Where we deliver

We deliver to addresses in India only. Your PIN code is checked at checkout; if it cannot be served, we will tell you before you pay, or cancel and refund you in full.

Dispatch and delivery times

  • Ready pieces: dispatched within 2 working days of a successful payment (Sundays and public holidays excluded).
  • Made-to-order or sized pieces: the lead time is shown on the product page before you order.
  • Delivery after dispatch: usually 2–4 working days to metro cities and 4–7 working days elsewhere in India. Remote areas can take longer.

If your order is not delivered by the date we promised at checkout, other than for events beyond our control, you may cancel it for a full refund (see our Cancellation & Refund Policy).

Charges

Shipping is free on orders of ₹999 and above, and ₹99 below that. The charge is always shown at checkout before you pay. There are no hidden fees.

How your order travels

  • Every order is weighed and recorded before packing. Its weight, purity and (where hallmarked) HUID are on your invoice.
  • Pieces travel in the Arham box inside a tamper-evident courier bag, insured for their full value, with a trusted courier partner arranged through Shiprocket.
  • You receive the tracking link by SMS, WhatsApp and e-mail, and you can also see it under My Account → Orders.
  • Delivery may need a signature or an OTP sent to your phone. Please make sure someone can receive the parcel.

When the parcel arrives

  • Do not accept a parcel that has been opened or tampered with. Refuse it and tell us straight away; we will deal with the courier.
  • We recommend recording a short video while you open the parcel.
  • If anything is damaged, defective or wrong, tell us within 48 hours of delivery, as explained in our Cancellation & Refund Policy.

If a delivery fails

If the courier cannot deliver, for example because the address is incomplete or nobody is available after repeated attempts, the parcel returns to us. We will contact you to re-send it (a fresh shipping charge may apply) or to cancel the order. If you cancel, we refund the amount you paid for the piece within 10 days of the parcel reaching us.

Questions

Write to care@arhamsilver.com or WhatsApp +91 99500 49999 with your order number.